New facility effectively doubles maintenance capacity; it can handle 30 trucks and 12 body repairs at a time
UD Trucks and Abu Dhabi’s Al Masaood senior executives met ahead of the launch of a new facility in Mussafah, Abu Dhabi, that is scheduled to open soon to support the growing number of customers of the Japanese truck manufacturer.
This brand-new state-of-the-art service centre will help 1981-established UD Trucks to meet growing demand without compromising on quality or customer satisfaction, and by putting a high value on uptime, the manufacturer revealed in a press communique.
UD Trucks Senior Vice President, Jacques Michel, UD Trucks Middle East, East & North Africa; President, Mourad Hedna, along with Hani Tannir, CEO Group Industrial, Al Masaood, met with customers and discussed the brand’s long-term vision and direction as well as its future within the Isuzu Motors Group. Customers from across the emirate attended the event, which allowed them to visit the brand-new facility and learn more about its capabilities.
Doubling capacity
This new facility will double the brand’s servicing capacity in comparison to its previous facility, providing service space for 30 trucks and 12 body repairs. The number of technicians has also increased substantially from 21 to 39.
The workshop is expected to contribute to strengthening UD Trucks’ market share by providing sustainable aftersales services, while Al Masaood will continue to provide the highest standards of support to UD Trucks customers on a larger scale. Also included in the expanded workshop will be a large parts warehouse, which will result in faster turnaround times.
Service support
“At UD Trucks, we strive to provide uncompromising service support, which means adhering to efficient and clear standards. We firmly believe that our long-standing partner, Al Masaood, will serve our customers in their newly established location with unmatched tenacity, providing excellent aftersales services and ensuring our promise, ‘To Go the Extra Mile’,” asserted Mourad Hedna, President, UD Trucks Middle East, East & North Africa.
“Our much-anticipated M40 facility will help us achieve our common objectives and will further strengthen our relationship. Besides offering excellent after-sales services on a larger scale, the new workshop also has a sizable parts warehouse, which will greatly reduce turnaround time, further enhancing the overall customer experience,” stressed Mohammed El Zeftawi, General Manager, Al Masaood Commercial Vehicles and Equipment.
