New system adopts features from e-commerce platforms to enhance access to facilities management services
ServeU Essentials, a B2C unit of ServeU, a UAE-based leading facilities management (FM) company owned by Union Properties, recently launched its fully automated mobile application as part of ongoing efforts to digitize customer experience and provide innovative solutions to clients across the region.
The mobile application, a first of its kind in the FM industry, provides customers with direct access to a centralized booking system with its user-friendly and interactive interface. It works using features similar to e-commerce platforms where customers can purchase directly from the company’s e-store.
ServeU Essentials’ new digital platform allows online booking, cashless transactions, and virtual subscriptions management. The app’s user-friendly design enables customers to access, book, and pay online, eliminating the need for human intervention.
The app is integrated into the company’s Computer Aided Facility Management (CAFM) system, which provides FM managers and staff more opportunities to enhance the efficiency of services while delivering direct and fast solutions to customers.
“ServeU has been investing and exploring technological innovations to provide our clients with the highest quality of FM services and deliver an outstanding customer experience. The app guarantees a hassle-free booking, payment, and account managing experience,” commented Gary Reader, General Manager, ServeU.
“Our mobile application is designed to give our customers direct, easy, convenient, and effective access to our resources and services, which are sometimes the concern in tech app,” remarked Lucy Jones, Head of ServeU Essentials.
ServeU Essentials has been expanding to serve the maintenance, cleaning, landscaping, and smart automation needs of homes, businesses, and retail outlets, a press communique concluded.