Launches its first Digital Service Point in Dubai Silicon Oasis
DHL Express has marked a breakthrough in retail automation in the Courier, Express & Parcel (CEP) Industry with the launch of its first digital service point in the UAE.
Located at the Dubai Digital Park (DDP) in Dubai Silicon Oasis (DSO), this fully automated service point is the first in the Middle East region and across DHL’s global network. It is an unparalleled innovation in the industry that is reflective of DHL’s market leading position in UAE and initiates an era of digitalizing customer experience in logistics.
The launch event was hosted by DHL Express in collaboration with Dubai Silicon Oasis (DSO), at DSO’s owned DDP, Dubai’s first integrated smart city project that spans 150,000sqm and was attended by senior executives from both DHL Express MENA and DSO.
“The location of the service point in the Dubai Digital Park has been strategically selected to demonstrate DHL’s commitment to supporting the ambitious vision of the UAE Government in transitioning the country into a smart digitalized city,” commented Geoff Walsh, Country Manager, DHL Express UAE.
“As an integrated technology park, Dubai Silicon Oasis encourages, promotes, and adopts innovative smart city technologies,” stated Salem Khalifa, Senior Vice President Projects Management, DSO.
The fully automated service point will cater to Account and Cash customers, as well as eCommerce return shipments, and will provide a suite of facilitated services, enabling them to seamlessly send, receive and track shipments up to 15 kgs with ease, speed and efficiency, throughout the day.