Latest customer and tech-driven portfolio highlighted under three categories, ‘eCommerce,’ ‘Digitization,’ and ‘Sustainability’
Emirates Post, the official postal operator and leading express provider in the UAE, recently launched its latest range of advanced services as part of its broader customer-digital, and sustainability-focused strategies.
The company unveiled the services during its participation at Seamless Middle East 2022 in Dubai. Its newly introduced portfolio of services will create a simplified customer engagement whilst boosting the local eCommerce sector and other economic sectors within the UAE that rely on postal and parcel services.
“The new business solutions will result in added convenience and faster more efficient delivery of services, as well as wider options for Emirates Post’s corporate customers. The move will strengthen our position as a leading postal and e-commerce logistics partner,” asserted Peter Somers, CEO, Emirates Post.
Emirates Post has showcased the new solutions under three categories, ‘eCommerce,’ ‘Digitization,’ and ‘Sustainability’, all of which operate under the common theme ‘Evolution of Customer Experience.’
The new ‘E-Commerce’ service portfolio features a number of solutions including the cost-effective international shipping ‘EcomPro’ solution, which promises door to door transit time of three to five days depending on the destination; as well as ‘Domestic services’ which offer same-day and next-day domestic delivery options.
Another solution is their suite of ‘Fulfilment Solutions’ which comprise warehouse management and fulfilment services through the company’s facility in Dubai South along with localized micro fulfillment services via its customer centric hyper-local network across the UAE.
Under the ‘Digitization’ category, Emirates Post has launched ‘EP Connect’, a new platform for corporate customers to manage their accounts, book shipments, keep track of their items, and manage invoicing, amongst many other features. This online and offline tool supports a seamless, convenient portal for corporate customers to interact with Emirates Post.
API (application programming interface) integrations and ‘Plug & Play’ solutions for corporate and e-commerce customers are also part of the ‘Digitization’ showcase, in addition to their Autonomous Mobile Robot (AMR) programme for parcel sortation. This back-end solution will further Emirates Post’s operational efficiency, thus enabling the company to better serve its customers.
Stephen Stanton, Chief Business Officer, Emirates Post’s Parcels and Express unit, was also a speaker, sharing his expertise during a panel on day two titled ‘Gaining Competitive Differentiation Through the Last-Mile Approach: Achieving First-Time Success in Product Delivery.’