The automation eliminates over 250,000 physical documents annually thereby enhancing operational efficiency
Dubai Customs joined hands with DP World, UAE Region, the leading enabler of smart trade, to enhance the export of cargo load process from Jebel Ali Port with the launch of Automation of Exit/Entry Certificates.
On an average, 700 documents were stamped daily at the Customer Service Centre which sums up to approximately over 250,000 documents annually. The Exit Certificate Automation eases the process of refund claims submission at Dubai Customs, saving time and cost, while further expediting the exports of all kinds of goods.
“Dubai Customs’ plans to automate customs procedures and leverage advanced technology to reduce customers’ time and cost in a way that supports commercial operations and enhances Dubai’s global trade position,” stated Ahmed Mahboob Musabih, Director General of Dubai Customs.
“Our end goal is to offer satisfactory services to our customers. We were thrilled with the appreciation this initiative received during a pilot session,” remarked Abdulla Bin Damithan, CEO & Managing Director, DP World-UAE Region and Jafza.
This initiative will speed up the refund process as customers can now submit refund claims immediately after loading vessels’ departure. The wait time for physical documents for submission has been eliminated, a press release concluded.